Refund policy

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Refund & Return Policy

Last Updated: September 2026

At Messiah Luxe, we value customer satisfaction and aim to provide a smooth shopping experience. Please read our policy carefully before making a purchase.

Returns

Due to the nature of our fulfillment process, we do not accept returns for:

  • Change of mind
  • Incorrect size selection
  • Personal preferences
  • Unwanted items

Please review all product information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the problem
  • Clear photos showing the issue

We will review your request and work towards an appropriate solution, which may include a replacement, store credit, or refund.

Refund Eligibility

Refunds may be approved if:

  • The item arrived damaged or defective.
  • The wrong item was delivered.
  • Your order was not delivered due to circumstances verified by the carrier.

Refund requests are reviewed on a case-by-case basis.

Non-Refundable Situations

Refunds will not be issued for:

  • Incorrect shipping information provided by the customer.
  • Delays caused by customs clearance.
  • Delays caused by shipping carriers.
  • Delays caused by weather, holidays, or circumstances outside our control.
  • Orders showing successful delivery according to tracking information.

Order Cancellations

Orders may only be canceled within 24 hours of placement.

Once an order has entered production, processing, or shipment, cancellation requests cannot be guaranteed.

Delivery Times

Delivery times displayed on our website are estimates only and are not guaranteed.

Delays may occasionally occur due to:

  • Customs inspections
  • Carrier disruptions
  • Peak shopping periods
  • Unforeseen logistical issues

Contact Us

If you have any questions regarding refunds or order issues, please contact us:

MESSIAH LUXE

📧 Messiahluxe@outlook.com

We will do our best to assist you as quickly as possible.

MESSIAH LUXE
where styles sparks innovation